Having realised the country's potential in the tourism industry, the Indian Government has taken several steps to make India a global tourism hub. This has provided a big boost to the hospitality sector which is amongst the top sectors to attract the highest Foreign Direct Investments. Infrastructure development is the backbone and key to the growth of the hospitality sector, as is the need to give it an industry status, which in turn will go a long way in attracting investments. This sector has a reciprocal relationship with other sectors like transportation, entertainment, aviation etc and strengthening these has an impact on the development of the hospitality sector. Being one of the emerging sectors in the country, it has the potential to be the biggest employment provider; however trained manpower remains a constant challenge. The conference provides a platform for knowledge sharing and discussing the opportunities and challenges faced by the industry.
Hear from the experts on how to develop better strategies of building a good company culture
Discuss the most critical issues relevant to the industry – technology, innovation & development across the sector.
Improve your customer engagement strategies to stay ahead in an already challenging environment.
Network with the industry thought leaders and your peers to keep yourself informed on the trends and expectations for the future.
Brand, Operations or Design – Who Rules the Roost?
Does the design reflect the brand or does the brand drive the design? How can operational constraints be managed to inform design and positively affect guest experience? How do you ultimately convert design and operations into revenue and an overall positive experience for the guest?
Be Online or Die!
Merely having a working website is passé. Hospitality players need to be visible across all online avenues to register a presence and identity in the minds of prospective customers. Online content is an affordable alternative to get into the modern methods of digital marketing. Is your brand connecting with the ‘InstaSnapTweet’ millennial tastes? With the discerning customer checking out web options and trusting online reviews more and more, how can you convert this into a profitable segment for your business?
Understanding the Customer Better, using Technology
How are customer expectations and experiences being changed by today’s technology? Is technology the key to gain competitive advantage? Will tracking & managing customer experience in real time help? The pace of technological development is quickening for hotels. Are you all set to catch up?